The Londoner, London

Upon arrival, the room wasn't ready at 5:00 PM, which was a bit inconvenient, but once settled in, we found the rooms to be spacious enough for our needs. The beds were incredibly cozy with pillows you just sink into, and the room was well-equipped with essentials like shampoo, conditioner, shower gel, and even cotton buds and pads, which was a nice touch. It saved us the trouble of packing those extras.

The hotel rooms were cozy and well-equipped, although smaller than expected for a boutique style establishment with a skyline view. The service provided, especially by the bar team and reception, was exceptional. The location was ideal for exploring London with easy access to main attractions and a bustling area with various amenities. The dining experience, while not complimentary, had a fantastic selection, yet there was a slight miss on consistency. Overall, a pleasant stay worth considering.

I was pleasantly surprised by the hotel's charm and the exceptional service provided by the staff. However, the room was quite small for a deluxe option, and the dining experience left much to be desired with limited options at a high price point.

I had a wonderful stay at the hotel! The free upgrade to a Deluxe King with City View was amazing, and the rooms were finished to a very high standard with fantastic features. The staff were super attentive and helpful, going above and beyond to ensure a great experience. The location is excellent, right in the heart of all the buzz and close to transport links. However, the dining experience was underwhelming for the price, and the view from some rooms wasn't the best.

The hotel rooms are very well equipped with essentials like Shampoo/Conditioner and Shower Gel, even Cotton Buds and Cottonwool pads, which saves you having to pack these. While the rooms are finished to a very high standard and make the most of a relatively small footprint, they are rather small. The outside rooms provide a better experience.

I met some great guests during my stay at the hotel, but I found the rooms to be quite small. However, they were very well-appointed and comfortable. The location was very convenient and central with helpful staff. The dining experience had some confusion with menu prices, but the quality was superb. The facilities were top-notch overall.

My stay at the hotel was pleasant overall. The rooms were modern and lovely but a bit small with limited luggage storage options. The service was wonderful, with friendly and helpful staff who took good care of us. The location was superb, right on Leicester Square in central London, providing easy access to various attractions. The dining experience was nice, and the facilities were excellent.

The hotel is situated in the bustling center of Leicester Square, providing a vibrant and convenient location to explore London. The room I stayed in was a bit small until late afternoon, and breakfast service was slow until 4:30 pm, but overall, it was a comfortable stay with excellent service. I can't wait to return!

The hotel rooms are well equipped with essentials like shampoo, conditioner, and shower gel, even providing cotton buds and cotton wool pads, saving the hassle of packing these items. However, the rooms were on the smaller side and felt a bit overpriced for the value offered. While the bath shower was spacious, there was no space to place personal items, and the absence of access to services like Netflix on the TV was disappointing for a new 5-star hotel.

Staying at this hotel was a mixed experience. The rooms, although not very spacious and facing a brick wall, were well-equipped with essential amenities and had comfortable beds. The service, with prompt assistance and a minor billing issue, was above average. The prime location in Leicester Square was definitely a highlight. However, the dining options were limited, and some aspects were not as impressive as expected.